Gamzon EOOD ("us", "we", or "our") operates the website (the "Website").
Stormforge Essence ("Essence") is the virtual currency used on the Website.
Virtual Items ("Virtual Items") are in-game virtual items that Stormforge delivers through use of the Website store in exchange for Essence.
Services (the "Services") are in-game services that Stormforge delivers through use of the Website store in exchange for Essence.
The act of exchanging Essence into Virtual Items or Services through use of the Website will be referred to as an In-game Purchase within this policy.
In order to purchase Stormforge Essence or make an In-game Purchase you must be registered to and logged into the Website, using a personal Stormforge account ("Website account").
This refund policy only covers faults that impair the usage of Stormforge Essence. Since Stormforge Essence are non-tangible, irrevocable goods we do not provide refunds after they are purchased, which you acknowledge prior to purchasing essence on the Website.
Stormforge will however, offer a refund for In-game Purchases within twenty-four hours of purchase, so long as the Virtual Items or the Services have not been consumed, modified or transferred. If any of the Virtual Items or Services contain faults upon being given access to them you should inform Stormforge immediately. Any refund request past the twenty-four hour mark will be reviewed at Stormforge' sole discretion.
Refunds are designed to remove the risk from purchasing faulty Virtual Items or Services — not as a way to obtain them for free. If it appears to us that you are abusing refunds, we may stop offering them to you.
Accidental purchases of Stormforge Essence that occur as a result of a technical fault in the payment system you have used must be disputed with the respective payment processor.
Stormforge is not responsible for any technical faults, malfunctions or issues arising at payment processors. Stormforge is not in charge of handling any credit/debit and bank data used to obtain Stormforge Essence.
Stormforge reserves the right to suspend or terminate any Website account when any refund is issued under any circumstance.
To contact us regarding refunds, send an email to: [email protected]
Lyuben Karavelov 8